Got Questions? We’ve Got Answers!

🎉 How Renting Works 🎉

1. Browse Our Inventory Items

• Scroll through our awesome inventory, then choose what ever will make your party unforgettable!

2. Request a Quote / Book Online

• Select your date, event times, and location.
• Add your favorite available items and any extras (tables, chairs, games, etc.).
• We’ll confirm availability and pricing right away.

3. Secure Your Reservation

• A deposit is all it takes to hold your rentals. You’ll get a confirmation after payment and signing the rental agreement – easy peasy!
• There is also a detailed step by step guide on how to book your rental in the FAQ section!!

4. Preparations before the Party

• Ensure the gates and any entry areas are wide enough to fit our products through. 36” wide. Otherwise, we won’t be able to get in.
• Since we use stakes to secure inflatables, we work with 811 to safely mark your event area for any underground utilities (gas, water, electric, etc.). This is a free service and done for everyone’s safety. We will provide 811 with your name and address and 811 will be in contact you directly to set up a convenient time for the markings before your event. Please leave the marking flags in place until the day of the party so that we can see where the underground pipes are.
• For everyone’s comfort and safety, we kindly ask that all pet waste in the yard be cleaned up before we arrive for setup

5. Items you may need – Call us or text us if you have questions

• Clean, safe, and large enough set up area – Dimensions are listed for each product.
• Water hose if you are using products with water
• Designated power outlets 50 ft from the units at the setup area
• Designated adult to schedule the Texas811 people
• Available adult that booked the party during the arrival time and pickup time of the rentals.

6. Delivery Day = Party Day

• Please be present to allow us into the event area 
• To ensure a clean and safe setup area, please remove any pet waste, obstacles, or weeds from the yard before our delivery team arrives. For safety and cleanliness, we will not be able to set up if these are present.
• Our team will schedule a time to show up before the party starts, inspect the area, set everything up, and walk you through the safety rules. Then, all you need to do is get the kids ready for the party!

7. Enjoy The Fun!

• Your guests will jump, laugh, and have a blast while you relax knowing everything is ready and supervised by a designated adult.

8. Pickup & Takedown

• At the end of your event, our team will schedule a time to return to deflate, clean, inspect, and remove the rentals.
• Please be present to allow us into the event area 

1. Select ‘Book Now’ at the top of the page
   • In the ‘Event Times’ menu:
     • Scroll up and Select the date, the start and end time of your event
   • In the ‘Shopping Cart’ Menu:
     • Select ‘add to quote’ for the items you want to rent
     • Review the items you want are correct
   • Click Next
2. In the ‘Contact Details’ menu:
   • Fill out your contact details
   • Select Next
3. In the ‘Event Details’
   • Fill out your event details
   • Enter a coupon code if you have one
   • Select ‘Get a Quote’
4. Quote:
   • A quote with a Quote ID will appear on the screen.
   • Review the quote and make any changes if needed.
   • Select ‘Book This Event’
5. ‘Finalize Contract’ page:
   • Review the quote and rental agreement contract. 
   • Make a Payment
     • In the left side, under ‘Make a Payment’:
     • Select Required deposit or the entire Balance
     • Payment Method: Credit
     • Enter your credit card details and save card
     • Select ‘Pay Now’
     • Green ‘Success’ bar will show at the top regarding the payment
   • Sign the contract
     
     • Read the contract, then scroll down towards the bottom of the contract, and check ‘Agree’ on the checkbox. Selecting Agree is equivalent to your initials of acceptance.
     • On the top left of the screen, under the ‘Sign the contract’ menu:
       • Select sign the contract digitally with your mouse.
       • Right underneath it, Print your Name
       • Select the checkmark to agree to terms and conditions
       • Select ‘Sign Now’ 
6. Completion:
   • Once it is done, a green ‘Success!’ bar will show at the top of the screen that confirms the process is complete.
   • Select the Receipt Button to save a receipt of your payment
   • For your Records: Select PDF or PRINT to save a copy of your order, rentals, rental agreement, payment, and pending payments.
   • The contract must be signed and the deposit paid for the booking to be approved. 

Notes:

• You may see a screen asking to make a payment of the reminder balance – this is only if you want to pay the reminder of the payment. Remember that the remainder balance due will need to be paid in full the day before your event – at the latest. Otherwise, we will not be able to deliver the rental items.
• You will or message from Bouncing Hippo to verify all the details and go over any questions you may have. 
• About 30 minutes after your payment and contract are processed, you will receive an email from Bouncing Hippo with a link to view the event contract or make any remainder payments under the ‘Make a Payment’ drop down at the left

**Please contact us if the hours you want are not available on the drop down or with any questions.**

We accept all major credit cards. A deposit is required at the time of reservation. The remaining balance must be paid a day before the event otherwise we will not be able to provide the rentals for you.

Our credit card processor is Square and payments are processed through them.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well-maintained, and safe environment. After each rental, every unit is cleaned with commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it is carefully inspected to ensure it meets our cleanliness and safety standards.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to:

• Birthday parties
• Gathering of friends
• Movie nights
• Church festivals
• Charity events
• Corporate events
• Company picnics
• School field days
• Grand openings
• Family reunions
• Vacation Bible Schools
• Summer camps
• Just because
• and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. Units that allow water are labeled as a ‘wet’ option.

You will need to have an available hose of at least 50 ft long.

If the event space is farther, please have an appropriate water hose present.

Call us if you have questions.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

We recommend booking as early as possible – especially during weekends and holiday seasons. Some of our most popular units get reserved weeks in advance. For last-minute bookings, we’ll do our best to accommodate you, but early reservations guarantee availability.

Remember Texas811 requires up to 5 days heads up.

We understand Texas weather can be unpredictable. If rain or high winds are forecasted, we offer flexible rescheduling or cancellation options. Safety is our top priority – if conditions are unsafe, we will not deliver the inflatable.

Our standard rental period is up to 8 hours, but we offer extended hours for an additional fee. Rental times end at 9pm for the day.

We also offer multiple day rentals.

Setup and takedown time is not counted toward your rental window. We’ll work with you to choose a delivery and pickup time that fits your schedule.

We offer free delivery within the following and surrounding areas

• Hutto
• Round Rock
• Pflugerville
• Taylor
• Elgin
• Bastrop

Deliveries outside our standard zone may include a small mileage-based fee.

Yes. Every inflatable must be supervised by a responsible adult at all times. Even though our units are designed with safety in mind, active supervision ensures kids follow the rules and stay safe while having fun. We provide safety instructions with every rental.

Absolutely! Many customers book combos – such as a bounce house + water slide or bounce house + interactive game – for larger events. Discounts may be available when renting multiple units. Contact us directly to discuss custom packages.

We can provide a gas-powered generator for an additional fee. Each inflatable requires its own blower and power source, so we’ll help you determine if a generator is necessary during booking. Please let us know 1 week in advance if a generator is needed.

Since we use stakes to secure inflatables, we work with 811 to safely mark your event area for any underground utilities (gas, water, electric, etc.). This is a free service and done for everyone’s safety. 811 handles “Call Before You Dig” 

We will provide 811 with your name and address and 811 will be in contact you directly to set up a convenient time for the markings before your event.

The 811 team will place flags in your event area if they find any potential underground pipes. These flags help the Bouncing Hippo team to set up the units around the flags, and avoid the areas that could be dangerous.

Here is a link for more details.

A day rental is considered anything up to 8 hours.

• Hutto
• Round Rock
• Pflugerville
• Taylor
• Elgin
• Bastrop
• And surrounding areas

Feel free to call or text us